GENERAL

Specifications are subject to change without notice. Consult factory for verification. The compliance of our product to individual project specifications and the approval for their use is not warranted by our company.

PAYMENT TERMS

Upon completion of credit approval, standard credit terms are Net 30 days from date of invoice. An invoice is past due if payment is not received within 30 days of invoice date.

PRICING

Prices are subject to change without notice. In the event of price increases, all orders on hand will be filled at lower prices provided such orders are released for shipping prior to the price increase. If the orders are not released for shipment prior to the price increase, the orders will be billed at prices in effect at the time of shipment. Special quoted orders which cannot be released for shipping prior to the price increase may be subject to an increase in price. Minimum billing is $50 net. Prices do not include lamps unless so specified.

SALES TAX

We are authorized to collect sales tax in the State of Florida only. We will exempt sales tax on your order in the state of Florida with a current Florida Sales Tax Certificate only. All sales tax for other states is the responsibility of the purchaser.

ACCEPTANCE OF ORDERS

To insure accuracy, acceptance of orders can only be made with a valid Purchase Order or written request from customer. P.O.'s must include: product model number and description, purchase order number, shipping address and special instructions.

FREIGHT ALLOWANCE

All factory orders shipping in the 48 contiguous states and the District of Columbia having a sale price of $3,000.00 or more of manufactured goods for one consignee for one release qualifies for our prepaid freight discount. Partial shipments requested by the customer will incur freight charges on the portion that does not meet $3,000.00. Freight prepaid discount may be taken at time of payment if invoice is paid within established credit terms. On all orders qualifying for prepaid freight, we reserve the right to route at our discretion. We will ship in the manner selected by the customer provided the customer assumes any additional transportation costs. Freight allowance applies to standard ground transportation only. Any additional requirements (i.e. lift gate, delivery appointment, expedited service, etc.) do not meet our prepaid terms and will incur additional charges to the customer.

CANCELLATION CHARGES

Orders may not be cancelled unless we are reimbursed for work already performed and for special material purchased by our company. If an order is cancelled after shipment or if delivery is refused at destination; warehousing, delivery and return costs will be charged to the customer.

RETURN MERCHANDISE

No merchandise may be returned without prior written authorization from our factory. EPAC does not accept debit memos.

All non-stock, special, custom and modified versions of factory-produced items are not returnable. Fixtures are made to order and are considered custom. Authorization will not be granted when the value of all items to be returned is less than $100.00. Return from any one order will be limited to not more than 10% of the shipment invoice total.

Requests to return merchandise must be made with our sales
representatives for delivery to our factory within 120 days from date of shipment by us. Factory credit will be issued based on the original invoice price, less a restocking and/or reconditioning charge, less the freight expense for return of merchandise, less the original freight if the return takes the original order to less than prepaid terms. Credit will only be given for merchandise in saleable condition.

TRANSPORTATION CLAIMS

Our packaging is regularly inspected by our transportation vendors who assume responsibility for damages sustained by improper handling. Damage must be noted on the Bill of Lading at time of delivery. Any damage not noted at time of delivery will be considered concealed damage. Transportation Company must inspect concealed damage within 3 days of delivery or claim will be denied. Concealed damage claims are paid only at the discretion of the transportation company.

MISSING AND DAMAGED ITEMS

All missing items must be reported upon receipt of order. Contents can be verified with packing slips, provided with every order. Only refuse orders when all items are damaged. Only damaged or missing item claims within five days can be accepted. Damaged items will be replaced promptly once a claim is made.

LIMITED PRODUCT WARRANTY

Energy Planing Associates warrants for a period of 5 years from the date of purchase that all Envirobrite® fixtures will be free of defects from manufacturing and workmanship. This warranty excludes damage of any kind resulting from improper installation, misuse, abuse, accidents, or natural disasters. Energy Planning will repair, or at its option, replace the defective product and only when the product is properly handled, installed and maintained. All lamps and ballasts carry the manufacturer’s warranty as listed below:

• Two Years T5 Lamps
• Three Years T8 Lamps
• Five Years Electronic Ballasts
• Five Years Icetron Lamp and Ballast

Specular Reflector Warranty

25 YEAR ALANOD MATERIALS WARRANTY

ALANOD guarantees that the products supplied for lighting-purposes under normal interior environmental conditions will not splinter, yellow, darken, peel-off, blister, crack or develop any other surface-deterioration reducing the reflectivity when used with fluorescent tubes.

In case ALANOD products manufactured for lighting applications present such above mentioned defects performing a breach of this declaration of warranty, ALANOD’s obligation will be to replace such material within the said period of 25 years by an adequate quantity of faultless metal of the same grade suitable for lighting purposes.

White Reflector Warranty

95% TOTAL-REFLECTION WARRANTY

ALANOD guarantees that the products supplied for lighting-purposes under normal interior environmental conditions will have a stable Total-Reflection of 95% acc. ASTM E-1651 over a time of 25 years when used with fluorescent tubes and can withstand a temperature of max. 100°C (=212°F).

10 YEAR MATERIAL AND LABOR WARRANTY

Furthermore for a period of 10 years starting from date of delivery ex works, ALANOD will bare the hereafter specified cost of damage to customer’s property caused by the faultiness of our above mentioned products such cost originating in combination, mixture or treatment of the supplied products with other items.

Reflector Material Specifications